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Unmuted: How to Show Up, Speak Up, and Inspire Action

Heather Hansen is a leader and innovator in global communication. She reminds us of the importance of listening, and challenges us to listen in a way that encourages others to share ideas.

What else?

She wants us to be unmuted.

What goes into being an unmuted communicator?

Heather gives us pragmatic tips to remain:

Confident, Conscious, & Connected

Heather breaks these elements of communication into three phases:

  • Phase 1: Show Up - Conscious Communication: Who are you? How do others perceive you? What does it mean to be authentic? How do you become a better listener? How do you communicate in a way that includes others?

  • Phase 2: Speak Up - Confident Communication: Identify strengths and areas for improvement, think about your body language, understand and be understood.

  • Phase 3: Inspire Action - Connected Communication: Hone in on your relationships, create a psychologically safe work environment, and build community.

In this week’s episode, we learn so much from Heather about being a more audience-centered, empathetic, and effective communicator. Learn more here:


Until next time, communicate with purpose and lead with intention.

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